Last updated: May 2026

1. Information We Collect

We collect information you provide directly to us, including:

Contact information (name, phone number, email address)
Property address and project details
Payment information (processed securely through third-party payment processors)
Photos of your property for project assessment
SMS opt-in consent for text message communications

2. How We Use Your Information

We use the information we collect to:

Provide and improve our epoxy and concrete coating services
Communicate with you about quotes, appointments, and project updates
Send promotional communications (with your consent)
Process payments and send receipts
Respond to your questions and customer service requests
Send text messages about your inquiry, quote, or project (if opted in)

3. SMS/Text Message Program

By providing your phone number and opting into our SMS program, you consent to receive text messages from Cozy Home Solutions LLC regarding:

Quote inquiries and follow-ups
Appointment scheduling and reminders
Project updates and communications
Service-related notifications

Message Frequency: Message frequency may vary. You may receive up to 5 messages per inquiry.

Data Rates: Standard message and data rates may apply. Contact your carrier for details.

Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message. Upon opting out, you will no longer receive text messages from us.

4. SMS Opt-In Sharing Policy (CRITICAL)

We do NOT share, sell, rent, or transfer your SMS opt-in data or phone number to any third parties, affiliates, or marketing partners.

Your phone number and SMS consent is used solely by Cozy Home Solutions LLC to communicate with you directly about your quote, project, and service needs. Your information remains private and protected.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. These may include:

Essential cookies for website functionality
Analytics cookies to understand how visitors use our site
Advertising cookies for marketing purposes (where applicable)

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

6. Data Security Practices

We take the security of your personal information seriously and implement the following measures:

SSL/TLS encryption for data transmission
Secure storage of personal information
Access controls limiting employee access to customer data
Regular security assessments and updates
Secure third-party payment processors for payment information

While we strive to protect your information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Opt out of marketing and SMS communications at any time
Unsubscribe from SMS by replying STOP to any message
Update your contact information by contacting us directly

8. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

Service providers who assist in our operations (payment processors, scheduling tools) - bound by confidentiality agreements
As required by law or to protect our rights
With your explicit consent

Important: Your SMS opt-in data and phone number are NEVER shared with third parties.

9. Carrier Liability Disclaimer

Cozy Home Solutions LLC is not responsible for delays or failures in message delivery caused by third-party carriers. Message delivery is subject to carrier availability and network conditions.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. By using our services, you confirm that you are 18 years of age or older.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us:

Cozy Home Solutions LLC
Phone: 714-794-7228
Email: [email protected]